Shipping & Delivery

• We offer very competitive shipping rates within Canada and the USA. Our shipping method includes: UPS, FedEx, DHL.

• All orders are packed and shipped on Monday to Friday between 10:00 am to 5:00 pm (est).

• We will ship the order according to the delivery method you have chosen and to the address indicated in the order confirmation.

• Delivery time provided by Modern Living is estimates only.

• We will ship all the orders within three business days of purchase unless specified with confirmation by our team. Modern Living will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

• Orders that are placed on weekends and select holidays will be processed during the next business day.

• Orders placed after 3:00 pm (est) will be processed the following business day.

• Free pickup: you may be able to pickup your orders at our warehouse. Pick up location: Woodbridge, Ontario L4L 3T1, Canada. For safety reasons, you are required to book an appointment to collect your order.

• Your order will be processed upon receipt of credit card verification and authorization.

• All orders will be shipped in corrugated boxes.
  
  

Returns & Replacements 

While we hope you will be happy with your purchase, we understand you may need to return them regarding specific issues you have.

• Any claims for defective or damaged items must be filed and returned for refund or exchang within 7 (seven) days of received products, along with proof of payment or any online receipt. Please inspect your items immediately upon delivery. Claims received after 14 days of delivery will not and cannot be processed.

• Returns should be properly packed and sent in the original packaging.

• Shipping costs will not be refunded and returns on shipped orders will incur return shipping costs.

• Any exchanges may apply the additional payment for the shipping cost from Modern Living to your location.

• Returns must be pre-authorized and approved by our customer service team.

• Custom orders (personalized colours, height, material) are not refundable, returnable, nor exchangeable.

• We will not accept any returns on assembled items.

• Provided the above conditions are met, we will issue your refund within 5 business days of receiving your returned item(s). We will refund your money in the same way you paid for your order.

• At any time, Modern Living reserves the right to refuse a return or exchange, as well as reimbursement on shipping and handling charges.

• Please contact us for the return address and make sure to include your customer order details with the package.
  
  

Cancellation

• Orders cancelled after 24 hours may be subject to a minimum of 25% cancellation and restocking fee in addition to any shipping charges incurred. 

• In the event that your order is cancelled after your payment has been processed, we will issue a full refund. Modern Living reserves the right, in its sole discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted.
  
  

Warranty

• This warranty covers manufacturing defects.

• This warranty starts from the date of delivery and entitled for 6 (six) months.

• The term "defect" as it is used in this warranty is defined as a flaw or deficiency that may affect the use for which the product is intended.

• Warranties are based on normal household use from date of purchase. This warranty applies only under standard household conditions for use and does not cover defects caused as a result of neglect, deliberate damage, abuse, personal alterations, accidents, and direct exposure to sunlight or heat.

• This warranty will not cover marble, paint, leather, fabric, fiber glass, foams, plywood, veneers, and coating materials. Our products, that are not explicitly specified suitable for outdoor use, are not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of natural disasters (for instance flood, earthquake, and so on) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage is terminated if you sell or otherwise transfer the item(s) to the third party.

• In order to be eligible for service under this warranty, you must complete the claim process. It will include a full documentation of the claim through pictures and/or videos as the evidence.  
  
  

Terms are applied for specific materials as below:

• Wood: wood furniture will have natural variation in grain and color as well as inherent characteristics such as mineral streaks, pitch pockets, striping, and insect markings. These are not considered quality defects. Slight variations in appearance may result from normal expansion and contraction of wood as it responds to climatic changes in the home.
  
  
• Glass: minor scratches, small air bubbles, surface waviness, or lightly pitted areas occur naturally during glass manufacturing. These are not considered quality defects.
  
  
• Fabric: natural variations occur during fabric manufacturing. They are not considered quality defects.
  
  
• Leather: leather has natural wrinkles, marks, and scars. Variations in color and texture are genuine and natural features of leather.
  
  
• Marble: natural stone is a product of nature and hence variation in color, pattern, texture, and thickness are inherent over and above the specifications. Due to limitations in photography and on-screen reproduction, actual products and photographs may differ. Photographs and samples are only intended to represent the general characteristics of color and texture of the natural product. The marble tables we carry are polished and sealed, however the sealer does wear down over time depending on how often the table is used. Customers may choose to reseal to prolong the lifespan of the surface.
  
  

For further inquiries, please email us at: info@modernliving.ca

The more you love your home décor, the longer it will want to be loved. Tips on caring for your elite living collection items.

LEATHER

Be it your car, your shoes or your furniture, leather is a fabric that requires delicate cleaning. To keep your leather seating looking new, use a dampened with water and mild detersive soft cloth to wipe your seats clean.

WOODS AND VENEER FINISHES

The natural knots and grains in wood is what makes every item different and unique. To remove light dust or residue from your wood collection items, use a lightly damp cloth. Remember to follow the direction of the wood grain. If you insist on using detersives, ensure it’s a very mild soap that’s been diluted in water.

MARBLE

As with any natural stone, the beauty in marble is in its uniqueness. No two items contain the same precise impressions, veining, and pattern. Marble is also a porous material. Treat your marble with care and clean it only with non-abrasive cloths using delicate chemical free cleaning solutions to maintain its lustre. For deeper cleaning to remove any stains caused by water, wine, or any acidic items seeped into the natural pores of your marble surface, try adding baking soda or hydrogen peroxide to water.

CONCRETE

Because we know concrete is heavy, the designers at elite living have formulated the perfect combination of easy to lift with durability and stability in our concrete collection pieces. The more gentle the detergent to clean your concrete furniture pieces, the longer you’ll be able to enjoy them. Using coasters for your drinks will also help to maintain surfaces. Just remember, its also a natural material so expect to see hairline cracks over time.

VELVET

There’s a certain luscious richness to velvet that we want to appreciate. Brush your velvet in the direction of its movement. Avoid rubbing a cloth on your velvet to clean spills and stains. Always blot and do not apply too much pressure.  Regular care will keep the velvet looking great.

METAL

Always use a dry cloth to remove any prints and to shine your metal.

ACRYLIC AND HIGH GLOSS FINISHES

It’s always best to use a dry soft cloth to wipe any prints off. To clean any liquid or food, dilute a mild detergent with water to clean the dirty surfaces. Avoid sun and excess heat exposure to avoid discoloration.